Last Updated: 22 October 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of websites, online portals, public-facing services, account functionality, content, and other digital services made available by Medis Media Pty Ltd and its Affiliates (“Medis Media”, “we”, “us”, or “our”).

These Terms apply to:

• our websites and online portals;
• account registration and general account functionality;
• public or generally available digital content;
• demonstrations, trials, previews, beta functionality, and other online services; and
• other website or online functionality made available by Medis Media

(collectively, the “Services”).

Use of Medis Media licensed software, applications, subscriptions, and related products, including 3D Organon, 3D Organon Web, 3D Organon XR, Examverse, XR Imaging, Medverse, and related modules, is also subject to Medis Media’s applicable End User License Agreement (“EULA”), together with any applicable Order Form, reseller order, subscription terms, product schedule, or mutually executed addendum.

If there is any conflict between these Terms and the EULA concerning access to or use of a licensed Medis Media product or service, the EULA shall control.

By accessing or using the Services, creating an account, or clicking to accept these Terms, you confirm that you have read, understood, and agree to these Terms and our applicable Privacy Policy.

If you enter into these Terms on behalf of an organization, you represent that you have authority to bind that organization. An individual user accepting terms solely for his or her own use does not represent that he or she has authority to bind an institution unless expressly acting on its behalf.

If you do not agree to these Terms, you must not use the Services.

2. Educational Use Only; No Medical Advice

Medis Media develops technology-enhanced educational tools for health, medical, and life sciences.

Unless expressly stated otherwise in writing, our educational products, simulations, anatomical content, pathology content, procedural content, artificial-intelligence-assisted functionality, and related materials are intended for education, training, simulation, and informational purposes only.

They are not intended to provide:

• medical advice;
• diagnosis;
• treatment recommendations;
• clinical decision support; or
• a substitute for professional judgment, institutional protocols, patient-specific assessment, accredited clinical instruction, or appropriate supervision.

Any clinical scenarios, anatomical representations, pathology content, procedures, simulations, or AI-generated outputs must be interpreted in an appropriate educational context.

3. Eligibility and Authorized Use

You may use the Services only where legally permitted and in accordance with these Terms.

Certain Services may be intended primarily for healthcare professionals, educators, students, trainees, researchers, or persons authorized by an educational or healthcare institution.

Students, trainees, or other users who are below the age of legal majority in their jurisdiction may use Services where such use is lawfully permitted and appropriately authorized or supervised by a parent, guardian, educational institution, or other responsible entity, as applicable.

You agree to provide accurate, current, and complete registration information and to keep such information reasonably up to date.

Use of licensed Medis Media products remains subject to the eligibility, Authorized User, license-scope, and institutional requirements contained in the applicable EULA and ordering documentation.

4. Accounts, Registration, and Security

You may be required to create an account to access certain Services.

You shall:

• provide accurate and complete account information;
• maintain the confidentiality of your credentials;
• not knowingly permit unauthorized persons to use your personal credentials;
• take reasonable measures to protect your account from unauthorized access; and
• promptly notify Medis Media if you reasonably suspect that your account or credentials have been compromised.

Security concerns should be reported to [email protected].

Medis Media may temporarily suspend or restrict an account where reasonably necessary to address suspected unauthorized access, misuse, security compromise, legal non-compliance, or material violation of these Terms.

Account and entitlement rules applicable to licensed products are further governed by the EULA and applicable Order Form.

5. Licensed Products

Medis Media software, applications, subscriptions, hosted products, 3D models, XR environments, modules, databases, Documentation, and related licensed materials are licensed, not sold.

The scope of any license, including permitted users, devices, installations, sites, institutions, subscription periods, deployment methods, and permitted uses, is governed by the applicable EULA and ordering documentation.

Nothing in these Terms independently expands, modifies, or supersedes any license granted under the EULA.

Unless expressly permitted under the EULA or another written agreement with Medis Media, you must not:

• copy, reproduce, resell, sublicense, rent, lease, or redistribute licensed Medis Media materials;
• reverse engineer, decompile, disassemble, decode, or attempt to derive source code, except to the limited extent such restriction is prohibited by non-waivable law;
• circumvent security, licensing, entitlement, or technological protection measures;
• use Medis Media licensed materials to develop, train, validate, improve, or support a competing product or service; or
• use licensed materials outside the applicable purchased or authorized scope.

6. Prohibited Content and Data

Unless expressly supported by Medis Media and governed by appropriate contractual and technical safeguards, you must not upload, transmit, store, or otherwise introduce into the Services:

• protected health information;
• patient-identifiable information;
• unlawful or infringing material;
• sensitive personal data where such processing has not been expressly authorized; or
• other data prohibited under the applicable EULA, Privacy Policy, or product documentation.

Raw DICOM files may be used only through functionality expressly designed to support them. Where a Medis Media product provides a local DICOM-processing workflow, such processing may occur locally on the user-controlled device as described in the applicable product documentation and privacy information.

You are responsible for ensuring that any data or content you submit is lawful and authorized.

Additional data restrictions applicable to licensed products are governed by the EULA and, where applicable, a Data Processing Addendum.

7. Artificial Intelligence and Automated Features

Certain Services or licensed Medis Media products may include artificial-intelligence or machine-learning-assisted functionality.

AI-assisted outputs may be incomplete, inaccurate, non-unique, or unsuitable for a particular purpose and should be independently reviewed where appropriate.

AI-assisted features must not be used as a substitute for:

• professional medical judgment;
• diagnosis or treatment;
• clinical decision-making;
• appropriate supervision; or
• institutionally required review.

Users must not submit prohibited patient information, protected health information, or other prohibited data to AI-assisted functionality.

Additional AI-specific requirements, including provisions concerning AI processing, data use, model training, and third-party AI providers, are governed by the applicable EULA, Privacy Policy, product documentation, and any applicable Data Processing Addendum.

8. Orders, Pricing, Resellers, and Payments

Products and Services may be purchased directly from Medis Media or through an authorized distributor, reseller, platform provider, or other commercial partner.

Commercial terms, including:

• pricing;
• currency;
• taxes;
• quantities;
• subscription periods;
• payment terms;
• renewal terms; and
• refund rights

are governed by the applicable quotation, Order Form, reseller order, checkout terms, invoice, or other ordering documentation.

Where purchases are made through an authorized reseller, that reseller may establish separate commercial, ordering, billing, and customer-service terms.

An authorized reseller is not permitted to modify Medis Media’s EULA or make warranties, commitments, or representations on behalf of Medis Media unless expressly authorized in writing.

For invoices issued directly by Medis Media, payment is due within thirty (30) days from the invoice date unless otherwise agreed in writing.

Applicable taxes, duties, levies, or similar charges are the responsibility of the purchaser except to the extent Medis Media is required by law to collect and remit them.

9. Subscriptions and Renewals

Certain Services are provided on a subscription basis.

Subscription duration, renewal, cancellation, and non-renewal terms are governed by the applicable EULA, Order Form, reseller order, or other applicable written ordering terms.

No automatic renewal shall apply unless disclosed in the applicable ordering or subscription terms.

Upon expiration or termination of a licensed subscription, continued access and use are governed by the applicable EULA and ordering documentation.

10. Service Availability and Updates

Medis Media uses commercially reasonable efforts to maintain reliable Services. However, availability may be affected by:

• scheduled or emergency maintenance;
• software or infrastructure updates;
• telecommunications or internet failures;
• third-party hosting or technology providers;
• security incidents;
• changes in supported platforms or devices; or
• events beyond Medis Media’s reasonable control.

Medis Media may release updates, patches, fixes, feature improvements, security changes, and new versions from time to time.

Unless expressly agreed otherwise in an applicable Order Form, service-level schedule, or other written agreement, these Terms do not create a specific uptime or service-level commitment.

Where a service-level agreement applies to a licensed product, that service-level agreement and its stated remedies shall control.

11. Feedback and Beta Features

If you provide Medis Media with suggestions, ideas, feedback, enhancement requests, or recommendations relating to the Services, you grant Medis Media a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, incorporate, commercialize, and otherwise use such feedback without attribution, approval, or compensation.

From time to time, Medis Media may provide access to preview, early-access, beta, experimental, pilot, or evaluation functionality.

Such functionality may:

• be incomplete;
• contain errors;
• change materially;
• be suspended or discontinued; or
• not be suitable for production, clinical, or operational use.

Unless otherwise expressly agreed in writing, beta or experimental functionality is provided “as is” and for evaluation purposes.

12. User-Created Content

Certain Services may allow users to create or configure instructional or academic content, including:

• lessons;
• scenes;
• annotations;
• playlists;
• assessments;
• labels;
• assignments; or
• other user-created materials.

You retain your rights in your original content.

Where necessary to provide the Services, you grant Medis Media a limited, non-exclusive, worldwide, royalty-free license to host, reproduce, process, transmit, back up, display, and otherwise use such content solely as reasonably necessary to provide, operate, maintain, secure, support, and administer the Services.

You represent that you have all necessary rights to any content you upload or create and that such content:

• does not contain prohibited patient or personal data;
• does not infringe third-party intellectual-property rights;
• is not unlawful; and
• complies with applicable institutional requirements.

More specific provisions concerning Institution-created content under licensed products are governed by the applicable EULA.

13. Third-Party Services and Links

The Services may integrate with, depend on, or provide links to third-party services, including:

• learning-management systems;
• app stores;
• operating systems;
• cloud or hosting providers;
• identity providers;
• device manufacturers;
• video services;
• analytics providers; and
• artificial-intelligence or model providers.

Medis Media does not control third-party services and is not responsible for their independent content, availability, terms, security practices, or privacy practices.

Use of a third-party service may also be subject to that third party’s terms and policies.

14. Intellectual Property

Medis Media, its Affiliates, and their respective licensors retain all right, title, and interest in and to Medis Media’s software, applications, platforms, 3D models, XR environments, databases, interfaces, graphics, Documentation, trademarks, branding, content, methods, workflows, know-how, and other proprietary materials.

Nothing in these Terms transfers ownership of any Medis Media intellectual property.

You may not use Medis Media trademarks, names, logos, or branding except as expressly authorized in writing.

Rights relating specifically to licensed products are governed by the EULA.

15. Acceptable Use

You must not use the Services:

• unlawfully or fraudulently;
• to infringe the rights of another person;
• to introduce malware, harmful code, or security threats;
• to gain unauthorized access to accounts, systems, or data;
• to scrape, crawl, interfere with, overload, probe, or circumvent Medis Media systems except where expressly authorized;
• to impersonate another person or misrepresent your authorization;
• to violate export-control or sanctions requirements; or
• in any manner that materially interferes with the operation or security of the Services.

Medis Media may implement reasonable technical measures to detect, prevent, investigate, and remediate abuse or security threats.

16. Disclaimers

Except where expressly provided in an applicable EULA, Order Form, service-level agreement, or other written agreement, the Services are provided “as is” and “as available.”

To the maximum extent permitted by applicable law, Medis Media disclaims warranties not expressly provided in writing, including implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, compatibility, and non-infringement.

Medis Media does not warrant that public website functionality or other Services governed solely by these Terms will:

• operate without interruption;
• be error-free;
• remain continuously available;
• be compatible with every device, network, or environment; or
• meet every individual requirement.

Nothing in these Terms affects warranties or commitments expressly provided under the applicable EULA or another written agreement.

XR / VR Safety

Use of VR, AR, MR, or other immersive technologies may result in temporary discomfort, motion sickness, dizziness, disorientation, eye strain, loss of balance, or other adverse effects in some users.

Users and institutions are responsible for:

• following applicable device-manufacturer guidance;
• maintaining a safe physical environment;
• providing appropriate supervision where required; and
• discontinuing use if adverse symptoms occur.

17. Limitation of Liability

For licensed Medis Media products, institutional subscriptions, or Services governed by an applicable EULA, the exclusions and limitations of liability contained in that EULA or applicable written agreement shall control.

For Services governed solely by these Terms, and to the maximum extent permitted by applicable law, Medis Media shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings arising out of or relating to use of the Services.

For Services governed solely by these Terms, Medis Media’s total aggregate liability shall not exceed the greater of:

1. the amount paid by you directly to Medis Media for the affected Service during the twelve (12) months preceding the event giving rise to the claim; or
2. one hundred Australian dollars (AUD $100) where no fees were paid for the affected Service.

Nothing in these Terms excludes or limits liability to the extent such liability cannot lawfully be excluded or limited.

18. Suspension and Termination

Medis Media may suspend, restrict, or terminate access to Services governed by these Terms where reasonably necessary because:

• you materially breach these Terms;
• you engage in unlawful or prohibited conduct;
• Medis Media reasonably suspects unauthorized access or security compromise;
• continued provision would create a material legal, security, technical, or operational risk; or
• suspension or termination is required by law or a competent authority.

Where a breach is reasonably capable of cure, Medis Media may provide an opportunity to cure before permanent termination where appropriate.

Termination and suspension of licensed products are governed primarily by the applicable EULA, Order Form, or other written agreement.

Provisions that by their nature are intended to survive termination shall continue to apply.

19. Governing Law and Jurisdiction

These Terms, to the extent they govern use of Medis Media websites and Services not otherwise governed by an applicable EULA or written agreement, are governed by the laws of Queensland, Australia, without regard to conflict-of-law principles.

The courts of Queensland, Australia shall have jurisdiction over disputes arising exclusively under these Terms.

For licensed products, institutional subscriptions, or Services governed by the EULA, the governing-law and jurisdiction provisions of the applicable EULA, Order Form, or mutually executed addendum shall control.

20. Force Majeure

Medis Media shall not be responsible for delay, failure, degradation, or interruption resulting from circumstances beyond its reasonable control, including:

• natural disasters;
• internet or telecommunications failures;
• electrical outages;
• hosting or infrastructure-provider failures;
• app-store or platform outages;
• government action;
• war or civil disturbance;
• labor disputes;
• epidemics or public-health emergencies;
• cyberattacks; or
• other comparable events beyond Medis Media’s reasonable control.

This Section does not excuse payment obligations that have already accrued.

21. Changes to These Terms

Medis Media may update these Terms from time to time to reflect changes in:

• the Services;
• applicable law;
• technology;
• security requirements; or
• Medis Media’s operational practices.

When these Terms are updated, the “Last Updated” date will be revised.

Where a change is material, Medis Media may provide additional notice where reasonably appropriate.

Changes to these Terms do not amend a separately executed EULA, Order Form, subscription agreement, Data Processing Addendum, service-level agreement, or other signed agreement unless expressly permitted by that agreement.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without Medis Media’s prior written consent.

Medis Media may assign these Terms, in whole or in part, to an Affiliate or in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all of the relevant business or assets.

Assignment of licensed-product agreements remains governed by the applicable EULA or other written agreement.

23. Relationship to the EULA and Other Agreements

These Terms govern general access to and use of Medis Media websites and Services except to the extent a separate Medis Media agreement expressly governs a particular product, subscription, transaction, or relationship.

In the event of any conflict concerning a licensed Medis Media product or institutional subscription, the applicable EULA and incorporated ordering documentation shall prevail over these Terms.

For licensed Medis Media products and institutional subscriptions:

3. a mutually executed amendment or addendum expressly overriding another document shall control as stated therein;
4. the applicable Order Form or reseller ordering document shall control with respect to its applicable commercial terms;
5. the applicable Medis Media EULA shall govern licensing and use of the Licensed Materials; and
6. these Terms shall apply only to the extent they do not conflict with those documents.

Nothing in these Terms modifies obligations expressly agreed between Medis Media and an authorized reseller, distributor, institution, or other contracting party under a separate written agreement.

24. Severability and Waiver

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid or unenforceable provision shall, where permitted by law, be interpreted or modified to most closely reflect its intended purpose.

A failure by Medis Media to enforce any provision shall not constitute a waiver of that provision or any other provision.

25. Contact Us

For general questions concerning these Terms or the Services:

Support: [email protected]

For legal notices:

Legal: [email protected]

The applicable Medis Media contracting entity and its notice details for a licensed product or institutional subscription shall be identified in the applicable Order Form or other ordering documentation.