Privacy Policy

Medis Media Pty Ltd (ACN 607 148 069), located at Township Drive, Burleigh Heads, Queensland 4220, Australia (“Medis Media,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our websites, applications, and services (“Sites” and “Services”). It also outlines your rights and choices regarding your data and how you can contact us.

Scope of this Policy

This Privacy Policy applies to all websites, applications, and digital services operated or provided by Medis Media, unless a specific product or service has a separate privacy statement. If that is the case, the separate policy will apply solely to that product or service. Your use of our Sites or Services and acceptance of our Terms and Conditions signifies your agreement with the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please do not use the Sites or Services. We may update this Policy periodically, and any changes will be posted on our Sites. Continued use of our Sites following these updates will be considered your acceptance of the revised terms.

Information We Collect

We collect personal information that you provide directly to us, including when you register for an account, use our Services, complete forms, communicate with us, or submit content. This may include your name, email address, postal address, username, password, demographic details, educational background, professional title, payment information, transaction history, and other communications or content you share with us. We may also collect information automatically when you use our Sites or Services, such as device type, browser, IP address, location data, usage patterns, and other technical data. Additionally, we may receive information about you from third-party sources, such as analytics providers, business partners, payment processors, and service contractors.

How We Use Your Information

We use your personal information to manage your account, deliver and improve our Services, respond to your inquiries, provide customer support, process transactions, and personalize your experience. We may also use your data to send notifications, updates, or marketing messages (with your consent), enforce our legal agreements, conduct internal analytics, and develop new products or features. We may analyze usage data to understand user behavior, preferences, and engagement across our Sites.

Disclosure of Your Information

We may share your personal data with members of our corporate group, including subsidiaries and affiliates, as well as with trusted service providers, contractors, and business partners who assist in the delivery of our Services. This may include hosting providers, analytics vendors, marketing agencies, payment processors, and support platforms. We may also disclose your data in the event of a business transaction, such as a merger or acquisition, or if required by law, legal process, or to protect our rights or the rights of others. Non-personal or aggregated data may be shared with third parties for reporting or analytics purposes.

International Data Transfers

Your personal information may be transferred to, and stored or processed in, countries outside of Australia, including jurisdictions with different data protection laws. By using our Services, you consent to these transfers. We take appropriate measures to ensure your data remains protected in accordance with this Privacy Policy and applicable laws.

Data Security

We are committed to protecting the security of your personal data and implement reasonable physical, technical, and administrative safeguards to do so. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for avoiding the disclosure of sensitive information in publicly accessible features such as forums or group chats.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

Children’s Privacy

Our Sites and Services are not directed to children under the age of 13. We do not knowingly collect personal data from anyone under 13. If we become aware that such data has been collected, we will delete it promptly.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect technical and usage information, improve your experience, monitor website performance, and deliver targeted content. This data may include browsing history, device information, IP address, referral source, and session duration. You can manage or disable cookies through your browser settings.

Google Analytics

We use Google Analytics to collect anonymous data about how visitors use our Sites, including traffic sources, pages visited, duration of visits, browser types, and geographic locations. No personally identifiable information is collected through Google Analytics. You may opt out by adjusting your browser settings or installing Google’s opt-out browser add-on.

Do Not Track Signals

Our Sites do not currently respond to “Do Not Track” signals from web browsers.

Marketing Communications

With your consent, we may send you emails about products, services, and offers that may interest you. These communications may come from Medis Media or third-party partners. You may opt out at any time by clicking the unsubscribe link in emails or contacting us directly. We do not share your personal data with third parties for marketing unless you have given us express permission.

Your Rights

You have the right to access the personal data we hold about you, correct inaccuracies, object to processing, request deletion, restrict processing, or request data portability. You may also withdraw any consent you have previously given. Requests can be submitted to our customer service team and may require verification of your identity. A small administrative fee (not exceeding AUD $10) may apply for access requests.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), your data is protected under the General Data Protection Regulation (GDPR). We process your personal data based on lawful grounds such as consent, contractual necessity, legal obligations, or legitimate interests. You have the right to access, update, correct, delete, restrict, object to processing, and request portability of your data. You may also withdraw your consent at any time. If you have concerns about your data, you may contact your local data protection authority.

CAN-SPAM Compliance

We comply with the CAN-SPAM Act. All marketing emails will include clear identification, our physical business address, and an unsubscribe link. We will honor unsubscribe requests promptly. We do not use misleading subject lines or false sender information. If you no longer wish to receive emails from us, you may unsubscribe via the link in our emails or contact us directly.

Third-Party Sites

Our Sites may contain links to external websites. These third-party websites have their own privacy policies, and we are not responsible for their practices. You should review their policies before submitting any personal data to them.

Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at [email protected] or write to us at Medis Media Pty Ltd, Township Drive, Burleigh Heads, Queensland 4220, Australia.